CardinalCommerce incident

Card Network Directory Server Latency

CardinalCommerce experienced a notice incident on November 12, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Nov 12, 2024, 08:47 AM UTC
Resolved: Nov 12, 2024, 09:11 AM UTC
Duration: 24m
Detected by Pingoru: Nov 12, 2024, 08:47 AM UTC

Affected components

Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API

Update timeline

identified Nov 12, 2024, 08:47 AM UTC

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server. Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC Recovered at: 11.12.24 @ 08:23:08 UTC Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
resolved Nov 12, 2024, 09:11 AM UTC

The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 11.12.24 @ 08:21:53 UTC Reported End Time: 11.12.24 @ 08:23:08 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.