CardinalCommerce experienced a minor incident on November 13, 2024 affecting VCAS Issuer Services and The Real-time Data Exchange (RDX) and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 13, 2024, 09:25 PM UTC
VISA monitoring has detected issues with the functionality within the VCAS Portal Admin application for https://identifiportal.cardinalcommerce.com/ Estimated Start Date/Time: 11/13/24 21:15 UTC Impact: Issuers may be experiencing inability to access the Admin application within the VCAS portal. At this time, consumer authentication processing is not impacted, and other VCAS Portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- identified Nov 13, 2024, 10:31 PM UTC
VISA engineers are continuing their investigation into resolving the VCAS Portal Admin issue. The next update will be in 1 hour or as the current status changes.
- resolved Nov 13, 2024, 11:35 PM UTC
The VCAS Portal Admin access issue has been resolved. Reported Start Time: 11/13/24 21:15 UTC Reported End Time: 11/13/24 23:30 UTC Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]