CardinalCommerce experienced a minor incident on December 3, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 03, 2024, 09:50 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: 20:15 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Dec 03, 2024, 10:37 PM UTC
The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 20:15 UTC Reported End Time: 21:45 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.