CardinalCommerce experienced a minor incident on December 4, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 19d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2024, 12:35 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: 12:02 GMT Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- monitoring Dec 04, 2024, 03:53 PM UTC
The system issues with PayPal have mitigated at this time. Transaction processing has now resumed as normal. Reported Start Time: 12:02 UTC Reported End Time: 14:42 UTC Cardinal will continue to monitor and update this post in the event of future occurrences with PayPal Latency. Cardinal is conducting an internal review of the event with PayPal to mitigate against future occurrences. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Dec 23, 2024, 06:15 PM UTC
The issue has with PayPal has fully resolved at this time. Transaction processing has resumed as normal. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.