CardinalCommerce experienced a notice incident on January 7, 2025 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 07, 2025, 02:31 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. The issue has been fully resolved by the third-party downstream provider at this time and transaction processing has resumed as normal. Reported Start Time: 13:56 UTC Reported End Time: 14:04 UTC Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]