Carbonite incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.

Major Resolved View vendor source →
Started
Apr 28, 2026, 07:11 PM UTC
Resolved
Apr 28, 2026, 11:31 PM UTC
Duration
4h 20m
Detected by Pingoru
Apr 28, 2026, 07:11 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating Apr 28, 2026, 07:11 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  2. investigating Apr 28, 2026, 07:24 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  3. investigating Apr 28, 2026, 07:36 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3916953

  4. identified Apr 28, 2026, 09:51 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS. Teams have identified the issue and are working to restore communications. We appreciate your patience. Tracking Number: IM3916953

  5. resolved Apr 28, 2026, 11:31 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS. The issue is now resolved. We appreciate your patience. Tracking Number: IM3916953

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