Carbonite experienced a minor incident on June 24, 2026 affecting Core EDR/MDR, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 01:05 AM UTC
Core EDR/MDR North America datacenter is currently experiencing an issue. The Alerts section in the OpenText Core EDR/MDR portal is not loading, while other sections of the portal are functioning as expected. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require any assistance, please reach out to the Support Team.
- monitoring Jun 24, 2026, 02:04 AM UTC
Core EDR/MDR North America datacenter experienced an issue. The Alerts section in the OpenText Core EDR/MDR portal was not loading, while other sections of the portal are functioning as expected. Service has been restored and is now being validated. We appreciate your patience.
- resolved Jun 24, 2026, 02:45 AM UTC
Core EDR/MDR North America datacenter experienced an issue. The issue is now resolved. We appreciate your patience.