Carbonite incident

Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.

Minor Resolved View vendor source →

Carbonite experienced a minor incident on April 24, 2026 affecting Core Content Management (corecontent.us.opentext.com) and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText and 1 more component, lasting 13d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 05:46 PM UTC
Resolved
May 07, 2026, 08:04 PM UTC
Duration
13d 2h
Detected by Pingoru
Apr 24, 2026, 05:46 PM UTC

Affected components

Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Process Automation (corecase.us.opentext.com)

Update timeline

  1. investigating Apr 24, 2026, 05:46 PM UTC

    Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Ticket: IM3914775

  2. investigating Apr 27, 2026, 02:46 PM UTC

    The teams are still in the effort of troubleshooting the issue. We appreciate your patience. Ticket: IM3914775

  3. identified Apr 29, 2026, 08:06 PM UTC

    The issue has been identified and a fix is being developed. Thank you for your patience.

  4. resolved May 07, 2026, 08:04 PM UTC

    Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.