Carbonite incident
Email Threat Protection Link Protection returning "service unavailable" sproadically
Carbonite is currently experiencing a minor incident affecting Zix Threat Protection - Email Threat Protection, which began 2h ago. The vendor's full update timeline is below.
Affected components
Zix Threat Protection - Email Threat Protection
Update timeline
- monitoring Jun 02, 2026, 04:20 PM UTC
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734