Carbonite incident

Cloud Fax services Europe is currently experiencing a degradation in service

Major Ongoing View vendor source →

Carbonite is currently experiencing a major incident affecting Desktop Messaging BMS and Core Messaging Data Sovereignty and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 01:06 PM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 28, 2026, 01:06 PM UTC

Affected components

Desktop Messaging BMSCore Messaging Data SovereigntyFax Cloud Connect (RightFax)Core Messaging - EmailFax2MailCore Messaging - SMSMyPortalCore Messaging - VoiceProduction MessagingMyPortal

Update timeline

  1. investigating May 28, 2026, 01:06 PM UTC

    The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3933223

  2. investigating May 28, 2026, 02:01 PM UTC

    The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - MyPortal - Production Messaging The incident number has been updated to reflect the correct incident number. Tracking Number: IM3934421 OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be removed from this update. A separate update will be posted for Core Messaging Europe services to provide a more accurate impact to the customers.