Carbonite incident

Core Secure Access and Core Collaboration Access was unavailable.

Major Resolved View vendor source →

Carbonite experienced a major incident on January 29, 2026 affecting B2B Connect and Core Collaboration Access and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 02:33 PM UTC
Resolved
Jan 29, 2026, 04:03 PM UTC
Duration
1h 29m
Detected by Pingoru
Jan 29, 2026, 02:33 PM UTC

Affected components

B2B ConnectCore Collaboration AccessCore Secure AccessProviderLinkSupplier ConnectionSupplier Portal

Update timeline

  1. investigating Jan 29, 2026, 02:33 PM UTC

    The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - OpenText Core Secure Access - OpenText Core Collaboration Access - ProviderLink login - B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted. - Supplier Connection login and UI; messaging is currently not impacted. Tracking Number: IM3860358

  2. investigating Jan 29, 2026, 03:30 PM UTC

    The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - OpenText Core Secure Access - OpenText Core Collaboration Access - ProviderLink login - B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted. - Supplier Connection login and UI; messaging is currently not impacted. Tracking Number: IM3860358

  3. monitoring Jan 29, 2026, 03:51 PM UTC

    The following services experienced an issue and have been restored. - ProviderLink login - B2B Connect (formerly Covisint Connect) login and UI capability; messaging was not impacted. - Supplier Connection login and UI; messaging was not impacted. - Supplier Portal Core Secure Access and Core Collaboration Access are still being validated. We appreciate your patience. Tracking Number: IM3860358

  4. resolved Jan 29, 2026, 04:03 PM UTC

    The following services experienced an issue and have all been restored. The issue is now resolved. We appreciate your patience. - OpenText Core Secure Access - OpenText Core Collaboration Access - ProviderLink login - B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted. - Supplier Connection login and UI; messaging is currently not impacted. Tracking Number: IM3860358