Carbonite experienced a notice incident on January 29, 2026 affecting Zix Support Infrastructure - Support Ticketing System, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Zix Support Infrastructure - Support Ticketing System
Update timeline
- investigating Jan 29, 2026, 03:43 PM UTC
Email to our ticketing system is currently experiencing issues with long delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: OTSM 51714775
- monitoring Jan 29, 2026, 05:55 PM UTC
Email to our ticketing system experienced an issue with long delays. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: OTSM 51714775
- resolved Jan 29, 2026, 09:18 PM UTC
Email to our ticketing system experienced an issue with long delays. The issue is now resolved. We appreciate your patience. Tracking Number: OTSM 51714775