Carbonite incident

Core Content/Compliance/Collaboration are down in NA

Critical Resolved View vendor source →

Carbonite experienced a critical incident on February 6, 2026 affecting Core Collaboration for Engineering (xchange.us.opentext.com) and Core Compliance and 1 more component, lasting 9h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 10:09 AM UTC
Resolved
Feb 06, 2026, 07:10 PM UTC
Duration
9h 1m
Detected by Pingoru
Feb 06, 2026, 10:09 AM UTC

Affected components

Core Collaboration for Engineering (xchange.us.opentext.com)Core ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Update timeline

  1. investigating Feb 06, 2026, 10:09 AM UTC

    We are currently seeing issues with the following application in Core US. Teams are working towards identifying root cause. Core Collaboration for Engineering (xchange.us.opentext.com) Core Compliance Core Content Management Core Content Management for SAP® SuccessFactors

  2. investigating Feb 06, 2026, 10:32 AM UTC

    The following applications have been resolved: Core US - Core Collaboration for Engineering (xchange.us.opentext.com) Core US - Core Compliance Teams are still working on resolving the issues with Core US - Core Content Management & Core US - Core Content Management for SAP® SuccessFactors

  3. monitoring Feb 06, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2026, 07:10 PM UTC

    This incident has been resolved.