Carbonite incident

Zix Encryption Services - Email Message Privacy (EMP) File Upload & Login issues

Minor Resolved View vendor source →
Started
Feb 06, 2026, 01:29 PM UTC
Resolved
Feb 09, 2026, 01:13 PM UTC
Duration
2d 23h
Detected by Pingoru
Feb 06, 2026, 01:29 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

  1. investigating Feb 06, 2026, 01:29 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with file upload. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402

  2. identified Feb 06, 2026, 04:38 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with file uploads and logins. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402

  3. monitoring Feb 06, 2026, 05:35 PM UTC

    Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and login errors. Service has been restored and is now being validated. We appreciate your patience. Tracking Number:

  4. resolved Feb 09, 2026, 01:13 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and logins. These issues are now resolved. We appreciate your patience. Tracking Number: IM3865402

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