Carbonite experienced a major incident on March 13, 2026 affecting Core Capture and Core Capture for SAP® Solutions and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore for Capital ProjectsCore JourneyDeveloper Experience - Thrust API BundleInformation Intelligence - Thrust API
Update timeline
- investigating Mar 13, 2026, 05:32 PM UTC
Core Europe is currently experiencing an outage. Teams are being assembled to investigate and remediate the situation. Tracking number: IM3887777
- monitoring Mar 13, 2026, 05:43 PM UTC
Core Europe experienced an outage. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3887777
- resolved Mar 13, 2026, 06:13 PM UTC
Core Europe experienced an outage. The issue is now resolved. We appreciate your patience. Tracking Number: IM3887777