Carbonite incident

XM SendSecure - US experienced an issue

Minor Resolved View vendor source →
Started
Mar 25, 2026, 09:20 PM UTC
Resolved
Mar 25, 2026, 10:33 PM UTC
Duration
1h 13m
Detected by Pingoru
Mar 25, 2026, 09:20 PM UTC

Affected components

XM SendSecure

Update timeline

  1. investigating Mar 25, 2026, 09:20 PM UTC

    XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665

  2. monitoring Mar 25, 2026, 10:14 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665

  3. resolved Mar 25, 2026, 10:33 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665

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