Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)

Update timeline

1. investigating May 13, 2026, 01:20 PM UTC

   We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available.

2. identified May 13, 2026, 05:06 PM UTC

   The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available. Ref# IM3925260.

3. monitoring May 13, 2026, 09:37 PM UTC

   The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates. We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates. We are actively monitoring system performance and will share further updates as they become available. Ref# IM3925260.

4. monitoring May 20, 2026, 02:03 PM UTC

   The issue causing intermittent upload failures has been addressed with a fix that is already improving upload success rates. We remain committed to further enhancing document upload stability and will continue to introduce incremental improvements in upcoming updates. Our teams are actively monitoring system performance and will provide additional updates as they become available. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.

5. monitoring May 28, 2026, 04:50 PM UTC

   The intermittent document upload issue has been fully resolved following a fix that was implemented on the evening of Friday, May 22, 2026. Since the fix was applied, the system has been under continuous monitoring, and we are pleased to report that there have been zero upload failures. After six consecutive days of stable performance and a 100% upload success rate, we are officially considering this issue resolved as of May 28, 2026. In addition to resolving this issue, we continue to make ongoing improvements to overall system performance across both infrastructure and software. As part of these efforts, a software upgrade is planned in the coming weeks (relevant information will be communicated through a separate system maintenance notification) to bring this region onto the latest code version. If you have any questions regarding this incident or upcoming upgrades, please reach out to Support through your usual channels. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.

6. resolved May 29, 2026, 12:45 PM UTC

   This incident is now resolved. If you have any questions regarding this incident or upcoming upgrades, please reach out to Support through your usual channels. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0865033 Ref# IM3925260.