Carbonite incident

Zix - Microsoft 365 - Secure Cloud Licensing Error

Major Ongoing View vendor source →

Carbonite is currently experiencing a major incident affecting Zix Office 365, which began 3h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 03:31 PM UTC
Resolved
Ongoing
Duration
● 3h 16m
Detected by Pingoru
May 07, 2026, 03:31 PM UTC

Affected components

Zix Office 365

Update timeline

  1. investigating May 07, 2026, 03:31 PM UTC

    Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email [email protected] to create a ticket for processing. Tracking Number: IM3922293

  2. investigating May 07, 2026, 03:32 PM UTC

    Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email [email protected] to create a ticket for processing.

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