Carbonite incident

Zix - Microsoft 365 - Secure Cloud Licensing Error

Notice Resolved View vendor source →

Carbonite experienced a notice incident on May 7, 2026 affecting Zix Office 365, lasting 21h 26m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:31 PM UTC
Resolved
May 08, 2026, 12:58 PM UTC
Duration
21h 26m
Detected by Pingoru
May 07, 2026, 03:31 PM UTC

Affected components

Zix Office 365

Update timeline

  1. investigating May 07, 2026, 03:31 PM UTC

    Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email [email protected] to create a ticket for processing. Tracking Number: IM3922293

  2. investigating May 07, 2026, 03:32 PM UTC

    Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email [email protected] to create a ticket for processing.

  3. resolved May 08, 2026, 12:58 PM UTC

    This incident has been resolved.