Apple enrollment fails on finding SCEP service

Update timeline

1. investigating May 26, 2026, 06:17 AM UTC

   We are currently investigating this issue.

2. identified May 26, 2026, 10:59 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified May 27, 2026, 07:05 AM UTC

   We are still working on this issue. We have identified the problem but it still needs some verification

4. identified May 27, 2026, 12:12 PM UTC

   We are unfortunately still struggling with this issue. We hope we have a solution soon

5. identified May 28, 2026, 07:33 AM UTC

   We have identified several issues which has caused multiple problems on top of each other. We are fixing one problem a time and will hopefully be ready with a solution as soon as possible

6. identified May 29, 2026, 08:10 AM UTC

   Hopefully we are very close for a solution

7. identified May 29, 2026, 12:36 PM UTC

   We have now found a solution for this problem. It is right now being tested over the weekend, and we plan to release the solution on Monday 1. July

8. identified Jun 01, 2026, 07:14 AM UTC

   During the day we will roll out the fixes made for this problem. It will be a staged deployment where we enable some organizations at a time. Hopefully this will be the end of this long saga.

9. monitoring Jun 01, 2026, 11:26 AM UTC

   A fix has been implemented and we are monitoring the results.

10. resolved Jun 01, 2026, 11:55 AM UTC

    This incident has been resolved.

11. postmortem Jun 04, 2026, 07:43 AM UTC

    21\. May: Release of new routing design for services 22\. May: First error report Apple enrollment fails on some organizations but not all. This is fixed and tested the same day. 25\. May - 29. May: Problem has reappeared. Now it is being investigated in much higher detail, and several fixes and restructures is made. 30\. May - 1. June: Corrections is running in test environment. 1\. June: Release to production