Degraded diagram rendering
Affected: Capable Apps
Capable Outage History
Capable is up right nowCapable had 14 outages in the last 2 years totaling 471h 29m of downtime, averaging 0.6 incidents per month.
There were 14 Capable outages since December 2, 2024 totaling 471h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Image Editor Sizing Issues
Affected: Capable Apps
Timeline · 3 updates
- identified Mar 11, 2026, 02:51 PM UTC
We're aware of an issue with the Capable Image Editor, where cropping and annotating is not working as intended.
- monitoring Mar 12, 2026, 08:59 AM UTC
The fix for the image cropping issue has been successfully deployed to the Image Library for Confluence app. Capable for Confluence customers can expect the patch later today.
- resolved Mar 12, 2026, 09:53 PM UTC
This incident has been resolved.
Disrupted availability of Confluence Cloud
Timeline · 1 update
- resolved Feb 22, 2026, 08:39 AM UTC
On February 19 2026, affected Confluence Cloud users may have experienced some service disruption in AP South, APSE, APSE2, East, and Central regions. The issue has now been resolved, and the service is operating normally for all affected customers. Find out more on the Atlassian Statuspage
Automatic Approvals Impacted
Affected: Capable Apps
Timeline · 4 updates
- investigating Feb 19, 2026, 11:02 AM UTC
Automatic approvals configured from Space Settings in Capable for Confluence are not working consistently right now. Manual approvals remain fully functional.
- identified Feb 19, 2026, 12:34 PM UTC
We've pinpointed the cause of the inconsistent automatic approvals from Space Settings in Capable for Confluence and are preparing a patch. To minimize disruption, we'll release it tomorrow during low-traffic hours. Manual approvals continue to function reliably in the meantime.
- monitoring Feb 20, 2026, 09:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2026, 08:36 AM UTC
This incident has been resolved.
Forge Invocation Outage
Affected: Capable AppsConfluence Create and EditConfluence View ContentConfluence Marketplace AppsConfluence Search
Timeline · 3 updates
- investigating Jan 28, 2026, 05:32 PM UTC
At approximately 16:20 UTC on January 28, 2026, we identified widespread failures of Forge invocations impacting all Capable Forge-based apps. It is believed to affect all Forge apps across the Atlassian Cloud ecosystem. The Forge invocation layer appears to be failing due to authentication system errors, rendering apps unable to load or execute backend functions. These failures are visible to users as blank app/macro panels or error messages within Confluence pages. Other vendors have confirmed similar symptoms, suggesting this is a platform-wide Atlassian Forge outage rather than an app-specific issue.
- investigating Jan 28, 2026, 05:47 PM UTC
Atlassian have provided a public incident tracker.
- resolved Jan 28, 2026, 07:08 PM UTC
The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Intermittent User Search Issues
Affected: Capable AppsConfluence Search
Timeline · 10 updates
Intermittent Confluence API Issues
Affected: Capable AppsConfluence Search
Timeline · 3 updates
- investigating Jan 22, 2026, 12:29 PM UTC
Atlassian are experiencing an outage for the Confluence REST API and this is causing issues with apps. We have raised this outage with Atlassian - we're monitoring the situation and will provide updates.
- investigating Jan 22, 2026, 12:38 PM UTC
We are continuing to investigate this issue.
- resolved Jan 22, 2026, 01:09 PM UTC
We’re monitoring for any additional issues and will update if anything changes.
BPMN Diagram Update Issue
Affected: Capable Apps
Timeline · 4 updates
- investigating Jan 16, 2026, 10:05 AM UTC
We are currently investigating an issue that affects updating BPMN diagrams. Viewing existing diagrams still works as expected, and other diagram types are not impacted.
- identified Jan 16, 2026, 10:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2026, 11:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2026, 01:49 PM UTC
This incident has been resolved.
Confluence Byline Entries Not Visible (Capable for Confluence)
Affected: Capable Apps
Timeline · 4 updates
- investigating Nov 13, 2025, 10:32 AM UTC
Capable byline entries are not displaying on Confluence pages, which prevents users from accessing app features via the page header. This issue affects only the "Capable for Confluence" app and is limited to UI visibility - it does not impact the app's core functionality. We believe this stems from a broader Atlassian Forge platform issue affecting byline rendering across multiple apps, particularly when using Display Conditions that rely on App Properties - functionality Capable employs to let administrators hide specific capabilities.
- investigating Nov 13, 2025, 10:32 AM UTC
We have escalated the issue to Atlassian. We will provide updates as soon as we have them.
- identified Nov 13, 2025, 12:39 PM UTC
Atlassian has confirmed the issue stems from a recent change in their codebase, impacting Forge app byline rendering. They are now escalating this as a priority incident to their engineering team for a swift resolution. In parallel, the Capable team is deploying a targeted patch to the Capable for Confluence app. This workaround will restore byline functionality on our end, bypassing the Atlassian-side disruption. Expect the patch rollout within the next hour, followed by verification.
- resolved Nov 13, 2025, 02:01 PM UTC
We have pushed a temporary workaround to restore page byline entries in Capable for Confluence. We will restore the global hiding feature once Atlassian have resolved the underlying issue.
AWS Outage Affecting Upstream Services
Timeline · 1 update
- resolved Oct 20, 2025, 09:47 AM UTC
AWS experienced a major outage in the us-east-1 region, which impacted several third-party services including Jira, Confluence (Atlassian) and Monday.com. As a result, Capable Apps that rely on these platforms and their APIs were temporarily unable to function as expected. ✅ Important note: → Our systems and infrastructure remained fully operational. → The disruption was caused by the external AWS outage affecting upstream services - not by an issue within Capable. 🛠 Current State: → Services are gradually being restored by AWS and Atlassian. → Our applications are recovering as connectivity to Jira, Confluence, and Monday.com returns. → We will continue to monitor closely until full functionality is confirmed. → Thank you for your patience and understanding during this global incident. Further updates will be provided as needed.
Confluence REST API Failure
Affected: Capable Apps
Timeline · 3 updates
- investigating Sep 12, 2025, 07:07 AM UTC
We are currently working with Atlassian to investigate an issue with the Confluence REST API that may cause error messages to appear in the Capable menu for certain spaces. In the meantime, we will be releasing an update to suppress these error messages and ensure the product fails more gracefully while Atlassian provides a permanent fix. We sincerely apologize for any inconvenience this may cause and appreciate your patience while we work with Atlassian to resolve the issue.
- identified Sep 12, 2025, 08:44 AM UTC
Atlassian have identified the issue, and you can follow its progress on their Status site. https://developer.status.atlassian.com/incidents/p0b5yhwp4s19 In the meantime, we’ve pushed a temporary fix to hide the error from the byline until Atlassian roll out their permanent resolution.
- resolved Sep 12, 2025, 01:11 PM UTC
The incident was resolved.
Excalidraw Diagram Rendering Issues
Affected: Capable Apps
Timeline · 3 updates
- identified Mar 25, 2025, 09:09 AM UTC
We’ve identified an issue causing Diagram Macros using Excalidraw to not render correctly. The underlying diagram data remains intact and unaffected. Other diagram types such as Mermaid, PlantUML etc. are not affected. A fix has been prepared and will be deployed shortly. We’ll provide an update once the fix is live.
- monitoring Mar 25, 2025, 01:52 PM UTC
A fix has been implemented and is being deployed.
- resolved Mar 25, 2025, 02:56 PM UTC
This incident has been resolved.
Problems using Excalidraw Icon Libraries
Affected: Capable Apps
Timeline · 2 updates
- investigating Mar 13, 2025, 03:35 PM UTC
We are currently investigating an issue affecting the availability of icon libraries within Excalidraw. Users may experience errors or missing icons when attempting to access or use these libraries in their diagrams. Our team is actively working to identify the root cause and will provide updates as soon as we have more information. We appreciate your patience.
- resolved Mar 13, 2025, 03:35 PM UTC
The issue affecting Excalidraw icon libraries has been identified and resolved. Icon sets are now loading as expected, and all functionality has been fully restored. Thank you for your patience while we worked to resolve this. If you continue to experience any issues, please don’t hesitate to reach out to our support team.
Issue inserting macros
Affected: Capable Apps
Timeline · 5 updates
- investigating Dec 02, 2024, 02:26 PM UTC
We are currently investigating an issue where macros fail to open the configuration box upon insertion. This behavior prevents users from accessing the settings necessary to configure their macros. Our team is working to identify the root cause and implement a resolution as quickly as possible. Updates will follow as we progress.
- identified Dec 02, 2024, 05:14 PM UTC
We’ve identified the issue and are currently deploying a fix.
- monitoring Dec 02, 2024, 05:37 PM UTC
A fix has been implemented and we’re monitoring the resolution.
- monitoring Dec 02, 2024, 05:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2024, 08:00 PM UTC
This incident has been resolved.