Canvas Medical incident

Instances Unavailable Across Multiple Customers

Major Resolved View vendor source →

Canvas Medical experienced a major incident on June 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 03:43 PM UTC
Resolved
Jun 04, 2025, 03:43 PM UTC
Duration
—
Detected by Pingoru
Jun 04, 2025, 03:43 PM UTC

Update timeline

  1. resolved Jun 04, 2025, 03:43 PM UTC

    Type: Incident Duration: 2 hours and 27 minutes Affected Components: API, Web Application Jun 4, 16:00:28 GMT+0 - Monitoring - Our infrastructure provider detected an issue with one of their database servers and had to restart. As part of that process, several systems were briefly restarted, which caused temporary unavailability across some instance. Services are now back online, and we’re closely monitoring to ensure everything remains stable. Jun 4, 15:43:35 GMT+0 - Investigating - We are currently experiencing a critical issue where multiple instances are unavailable. Our team is urgently investigating and escalating to our infrastructure provider. Updates will be shared as we learn more. Jun 4, 18:10:52 GMT+0 - Resolved - All systems are back to normal and stable. Thanks for your patience while we monitored recovery.