Canvas Medical experienced a minor incident on September 21, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 21, 2023, 02:41 PM UTC
Type: Incident Duration: 9 hours and 45 minutes Affected Components: Web Application Sep 21, 14:41:36 GMT+0 - Investigating - When the patient has a future appointment that is not checked in and the user selects a quick action command from the patient summary or action panel, a save failed error will occur. We are currently investigating this issue. Recommended workflow to avoid error: - Place cursor in active note prior to selecting any quick action commands Sep 21, 16:19:25 GMT+0 - Identified - We’ve identified the root cause of the issue and have a solution that we’re preparing to deploy. We will provide future updates as they become available. Sep 21, 18:24:38 GMT+0 - Monitoring - We have developed a fix and are finalizing on our end. We will notify you once it has been deployed. Sep 22, 00:27:03 GMT+0 - Resolved - We’re pleased to announce this issue has been resolved. Thank you for your patience. If you’re still experiencing issues, please reach out to your Customer Success associate or [email protected]