Canvas Medical experienced a minor incident on October 22, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 22, 2023, 11:30 AM UTC
Type: Incident Duration: 10 hours and 25 minutes Affected Components: Prescribing Oct 22, 20:57:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 22, 21:54:53 GMT+0 - Resolved - This incident has been resolved and prescriptions should now send successfully. Oct 22, 11:30:00 GMT+0 - Investigating - We are currently investigating an incident that is preventing prescriptions from sending. We will provide updates as they become available. Oct 22, 19:38:59 GMT+0 - Investigating - This is still under investigation as we are working to determine the root cause. There appears to be an issue between our hosting provider and our electronic prescription vendor. We will provide updates as they become available. Oct 22, 20:11:41 GMT+0 - Identified - We have identified the root cause of the issue and are working to resolve. We will continue to provide updates as they become available.