Canvas Medical Performance Alert - Prescribing

Update timeline

1. resolved Nov 06, 2023, 07:19 PM UTC

   Type: Incident Duration: 4 days, 6 hours and 27 minutes Affected Components: Prescribing Nov 6, 19:19:33 GMT+0 - Investigating - We’ve discovered an issue impacting our prescribing workflows. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience. Nov 6, 19:41:01 GMT+0 - Identified - We have identified the issue causing prescribing errors. Our EPCS partner DrFirst migrated their data center last night and due to issues encountered as a result, is now migrating back to their original data center. You can follow the incident here: **https://status.drfirst.com/** Nov 6, 20:02:40 GMT+0 - Monitoring - Our Pharmacy service is now operational, with prescription messages being sent and received without errors. The [DrFirst incident](https://status.drfirst.com/) is still ongoing and so we will continue to monitor. We thank you for your patience. Nov 6, 21:02:00 GMT+0 - Resolved - This incident has been resolved.