Canvas Medical experienced a minor incident on June 27, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 27, 2024, 09:57 PM UTC
Type: Incident Duration: 3 hours and 9 minutes Affected Components: SDK, Web Application Jun 27, 21:57:18 GMT+0 - Identified - We've identified an issue with the display of any banner protocols. We are working on a fix and will keep you updated. Jun 27, 22:31:28 GMT+0 - Monitoring - A fix has been found and is being deployed. We will continue to monitor Jun 28, 01:06:45 GMT+0 - Resolved - While adding the ability to create banner alerts from plugins (our new SDK) we inadvertently broke the formatting of banner alerts created from protocols. We have now resolved this issue and restored normal functionality. We appreciate your patience and sincerely apologize for any inconvenience this may have caused. Thank you for your understanding.