Canvas Medical experienced a minor incident on September 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 04, 2024, 12:45 PM UTC
Type: Incident Duration: 7 hours and 12 minutes Affected Components: Web Application Sep 4, 12:45:14 GMT+0 - Investigating - We are urgently investigating an issue that is preventing users with SSO from logging into Canvas. Updates will be provided as available. Sep 4, 13:15:52 GMT+0 - Identified - We have identified the issue was caused by the recent release. We are working to correct and will update you once complete. Sep 4, 13:33:28 GMT+0 - Monitoring - All production instances should be back up and running. We are working to resolve on the lower environments. We will continue to update you on the progress. Sep 4, 19:18:25 GMT+0 - Monitoring - All production and dev instances are back up and running. We will continue to update you on the progress. Thank you! Sep 4, 19:57:02 GMT+0 - Resolved - This incident has been resolved. We deployed updates to enhance security with Content Security Policy (CSP), which unintentionally affected customers using single sign-on. We quickly mitigated the issue by temporarily reversing the changes. The removal of CSP will not compromise the security of your instance