Canvas Medical experienced a major incident on November 10, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 10, 2024, 05:34 PM UTC
Type: Incident Duration: 2 hours and 10 minutes Affected Components: Prescribing Nov 10, 17:34:40 GMT+0 - Investigating - We are currently investigating reports of prescriptions failing to send with an error of `Server Error (500)`. Nov 10, 18:11:22 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 10, 18:44:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 10, 19:44:37 GMT+0 - Resolved - The issue has been resolved. Our certificate for communication with SureScripts unexpectedly expired ahead of schedule, but we’ve since replaced it. All impacted customers have received a proactive help desk ticket with additional details. Thank you for your patience as we worked through this.