Canvas Medical experienced a minor incident on November 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 18, 2024, 03:01 PM UTC
Type: Incident Duration: 4 days, 9 hours and 19 minutes Affected Components: Faxing Nov 23, 00:20:00 GMT+0 - Resolved - This incident has been resolved. Nov 18, 15:01:00 GMT+0 - Investigating - Sfax has an ongoing Sev 1 issue that is causing delays with their inbound and outbound faxes. We will update as information becomes available. Nov 21, 12:20:47 GMT+0 - Monitoring - Users began reporting faxing issues on 11/18/24\. Per Sfax, the root cause was identified on 11/20/24 as a performance issue causing significant delays in fax processing. Early this morning (11/21/24), following a 3-hour downtime, Sfax completed a migration to resolve the problem. Sfax assured us that a dedicated team manually processed any faxes received prior to, during and immediately after the downtime. As of 7:00 AM ET today, Canvas has confirmed that both outgoing and incoming faxes are processing as expected. We will continue to monitor the situation closely. Please report any ongoing issues to [**[email protected]**](mailto:[email protected]) or [submit a Help Center ticket](https://portal.usepylon.com/canvas-medical/forms/standard). We appreciate your patience as we navigated this situation and worked to ensure service was restored.