Canvas Medical experienced a minor incident on October 2, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 02, 2023, 02:21 PM UTC
Type: Incident Duration: 2 hours and 8 minutes Affected Components: Web Application Oct 2, 14:21:42 GMT+0 - Investigating - We are currently investigating an issue where the immunization statement command is not populating vaccines. We will provide updates as they become available. Oct 2, 14:38:16 GMT+0 - Identified - We have identified the cause vaccines not populating when searching the Immunization Statement command. Our team is currently working on a fix. Oct 2, 15:56:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 2, 16:30:07 GMT+0 - Resolved - This incident has been resolved. A deploy over the weekend to expand the CPT range for immunizations documented via the Immunization Statement command had unintended consequences. We've rolled back this change.