Canvas Medical experienced a minor incident on December 23, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 23, 2024, 03:13 PM UTC
Type: Incident Duration: 5 hours and 31 minutes Affected Components: Web Application Dec 23, 15:13:08 GMT+0 - Investigating - Some users have reported they have been unable to process payments in Canvas. We are currently investigating the issue and have engineers working to resolve. The current workaround is to process the payment directly in Stripe and manually add the payment to reflect in Canvas. We apologize for the inconvenience and will keep you posted as updates are received. Dec 23, 15:46:07 GMT+0 - Identified - We have identified the issue and are continuing to work on a fix for this incident. We will keep you posted on further updates. Dec 23, 20:44:14 GMT+0 - Resolved - This incident has been resolved. Please notify us if you run into any further issues.