Instructure incident

Students unable to submit or resume certain assessments

Minor Resolved View vendor source →

Instructure experienced a minor incident on August 27, 2026 affecting Mastery Connect, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 06:39 PM UTC
Resolved
Aug 31, 2026, 06:53 PM UTC
Duration
4d
Detected by Pingoru
Aug 27, 2026, 06:39 PM UTC

Affected components

Mastery Connect

Update timeline

  1. investigating Aug 27, 2026, 06:39 PM UTC

    Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.

  2. monitoring Aug 28, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2026, 06:53 PM UTC

    Our Engineering team is actively investigating and working to correct [Customer experience behavior]. At this time users are still experiencing [Customer experience behavior] . [Type out a workaround if applicable].