Instructure incident

Some users cannot add enrollments to Catalog

Minor Resolved View vendor source →

Instructure experienced a minor incident on May 12, 2026 affecting ca-central-1 and Canvas Catalog and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 05:53 AM UTC
Resolved
May 12, 2026, 11:32 AM UTC
Duration
5h 38m
Detected by Pingoru
May 12, 2026, 05:53 AM UTC

Affected components

ca-central-1Canvas Catalogeu-central-1eu-west-1us-east-1us-west-2ap-southeast-1ap-southeast-2

Update timeline

  1. investigating May 12, 2026, 05:53 AM UTC

    We are currently investigating this issue.

  2. identified May 12, 2026, 07:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 12, 2026, 11:32 AM UTC

    This incident has been resolved.