Instructure incident

Unsupported files for Groupdocs unable to render

Minor Resolved View vendor source →

Instructure experienced a minor incident on May 7, 2026 affecting Canvas LMS, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:55 PM UTC
Resolved
May 07, 2026, 05:37 PM UTC
Duration
1h 42m
Detected by Pingoru
May 07, 2026, 03:55 PM UTC

Affected components

Canvas LMS

Update timeline

  1. identified May 07, 2026, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 07, 2026, 05:37 PM UTC

    This incident has been resolved.