Instructure incident

Some Users May Encounter Sporadic Errors When Logging into Canvas.

Minor Resolved View vendor source →
Started
Apr 21, 2026, 11:42 PM UTC
Resolved
Apr 22, 2026, 01:26 AM UTC
Duration
1h 43m
Detected by Pingoru
Apr 21, 2026, 11:42 PM UTC

Affected components

Canvas LMS

Update timeline

  1. investigating Apr 21, 2026, 11:42 PM UTC

    We are currently investigating this issue, and seeing increased reports from users accessing via Respondus.

  2. investigating Apr 22, 2026, 01:04 AM UTC

    If you see these errors in a regular browser, clearing cache and cookies may resolve them.

  3. investigating Apr 22, 2026, 01:05 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 22, 2026, 01:22 AM UTC

    A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.

  5. resolved Apr 22, 2026, 01:26 AM UTC

    This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.

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