Instructure incident

Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2

Minor Resolved View vendor source →

Instructure experienced a minor incident on December 16, 2025 affecting eu-west-1 and Canvas Data 2, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 10:00 AM UTC
Resolved
Dec 16, 2025, 03:48 PM UTC
Duration
5h 48m
Detected by Pingoru
Dec 16, 2025, 10:00 AM UTC

Affected components

eu-west-1Canvas Data 2

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.