Instructure incident

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

Minor Resolved View vendor source →

Instructure experienced a minor incident on January 21, 2026 affecting Canvas LMS and ap-southeast-1, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 12:06 PM UTC
Resolved
Jan 21, 2026, 04:00 PM UTC
Duration
3h 53m
Detected by Pingoru
Jan 21, 2026, 12:06 PM UTC

Affected components

Canvas LMSap-southeast-1

Update timeline

  1. investigating Jan 21, 2026, 12:06 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 21, 2026, 12:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 21, 2026, 12:35 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 21, 2026, 12:51 PM UTC

    We are continuing to investigate this issue.

  5. identified Jan 21, 2026, 12:54 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jan 21, 2026, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jan 21, 2026, 01:17 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jan 21, 2026, 01:37 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Jan 21, 2026, 01:56 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Jan 21, 2026, 02:12 PM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Jan 21, 2026, 02:30 PM UTC

    We are continuing to monitor for any further issues.

  12. monitoring Jan 21, 2026, 02:57 PM UTC

    We are continuing to monitor for any further issues.

  13. monitoring Jan 21, 2026, 03:36 PM UTC

    We are continuing to monitor for any further issues.

  14. resolved Jan 21, 2026, 04:00 PM UTC

    This incident has been resolved.