Canva experienced a minor incident on July 9, 2025 affecting Downloading designs, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Downloading designs
Update timeline
- investigating Jul 09, 2025, 12:30 AM UTC
Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors
- investigating Jul 09, 2025, 12:36 AM UTC
Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors - Downloading designs with brand kit will fail
- monitoring Jul 09, 2025, 03:52 AM UTC
We are working on a solution and continuing to monitor for any further issues.
- monitoring Jul 09, 2025, 04:31 AM UTC
We’re actively working on a solution to resolve this issue.
- monitoring Jul 09, 2025, 04:59 AM UTC
We are continuing to monitor for any further issues. - Users may have issues creating new brand kits
- resolved Jul 09, 2025, 07:59 AM UTC
This incident has been resolved.