Canva incident

Users are unable to view or save changes to designs.

Major Resolved View vendor source →

Canva experienced a major incident on July 8, 2025 affecting Editing designs and Viewing designs and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 02:13 AM UTC
Resolved
Jul 09, 2025, 08:44 AM UTC
Duration
1d 6h
Detected by Pingoru
Jul 08, 2025, 02:13 AM UTC

Affected components

Editing designsViewing designsSaving designsDownloading designs

Update timeline

  1. investigating Jul 08, 2025, 02:13 AM UTC

    We are currently still investigating this issue.

  2. investigating Jul 08, 2025, 03:33 AM UTC

    We are still investigating the issue

  3. investigating Jul 08, 2025, 03:39 AM UTC

    We are still investigating it.

  4. identified Jul 08, 2025, 04:10 AM UTC

    Users may have issues with: - Users are unable to view or save changes to designs - Users of CanvaAI making general knowledge queries or how to use Canva features may see failure messages - Realtime comments may not be working, and will need to refresh the page to see new comments - Application Notification may not be working, and users will need to refresh page to see new notifications - Timer and follow user on designs may not be working

  5. identified Jul 08, 2025, 04:56 AM UTC

    We are currently working on a resolution

  6. monitoring Jul 08, 2025, 07:32 AM UTC

    We've implemented a fix and monitoring results.

  7. monitoring Jul 08, 2025, 08:19 AM UTC

    We've implemented a fix and monitoring results.

  8. monitoring Jul 09, 2025, 12:47 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jul 09, 2025, 08:44 AM UTC

    This incident has been resolved.