CampBrain experienced a major incident on April 12, 2023 affecting Office Portal and Parent Portal, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Office PortalParent Portal
Update timeline
- investigating Apr 12, 2023, 04:46 PM UTC
Reporting in CampBrain is currently down. This will affect your ability to run reports from standard reports, and attach any reports to e-mails. Families will also be unable to view any reports online as well. We believe that we know the cause of the problem and are working to restore service as soon as possible.
- monitoring Apr 12, 2023, 05:01 PM UTC
A fix has been implemented and we are monitoring the results. You can now run reports and send out e-mails with report attachments as normal.
- resolved Apr 12, 2023, 05:21 PM UTC
This incident has been resolved.