CampBrain incident

Slowness

Minor Resolved View vendor source →

CampBrain experienced a minor incident on January 16, 2024 affecting Office Portal and Parent Portal and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 03:19 PM UTC
Resolved
Jan 16, 2024, 04:31 PM UTC
Duration
1h 12m
Detected by Pingoru
Jan 16, 2024, 03:19 PM UTC

Affected components

Office PortalParent PortalStaff PortalGiving Portal

Update timeline

  1. investigating Jan 16, 2024, 03:19 PM UTC

    We are currently experiencing some slowness across our portals. We are investigating the issue.

  2. identified Jan 16, 2024, 03:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2024, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2024, 04:31 PM UTC

    This incident has been resolved.