CampBrain incident

Reports Failing to Generate

Major Resolved View vendor source →

CampBrain experienced a major incident on February 7, 2024 affecting Office Portal and Parent Portal and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2024, 04:49 PM UTC
Resolved
Feb 07, 2024, 06:14 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 07, 2024, 04:49 PM UTC

Affected components

Office PortalParent PortalStaff Portal

Update timeline

  1. investigating Feb 07, 2024, 04:49 PM UTC

    We are currently experiencing an issue with reports failing to generate. Our Development team is investigating and will post updates here as soon as they become available.

  2. identified Feb 07, 2024, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 07, 2024, 05:52 PM UTC

    Our cloud platform, Azure, has experienced an issue that is impacting our reporting servers. We are continuing to work on a fix.

  4. monitoring Feb 07, 2024, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 07, 2024, 06:14 PM UTC

    This incident has been resolved.