CampBrain incident
Bambora/Worldline Credit Card Processing Errors
CampBrain experienced a minor incident on April 8, 2024 affecting Office Portal and Parent Portal and 1 more component, lasting 9h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2024, 01:17 PM UTC
Bambora/Wordline is currently experiencing issues which may lead to errors when processing credit card payments through CampBrain. We are monitoring the situation closely and will provide updates as we hear more.
- identified Apr 08, 2024, 02:31 PM UTC
Bambora/Worldline is continuing to experience issues which may lead to errors when processing credit card payments through CampBrain. We are monitoring the situation closely and will provide updates as we hear more. You can follow Worldline's status here: https://status.na.bambora.com/
- identified Apr 08, 2024, 05:57 PM UTC
Bambora/Worldline is continuing to experience issues which may lead to errors when processing credit card payments through CampBrain. Our development team is in contact Worldline to get a clarified timeline on when service will be restored, we will share any information here as we receive it. You can also follow Worldline's status here: https://status.na.bambora.com.
- identified Apr 08, 2024, 09:12 PM UTC
Bambora/Worldline continues to work towards resolving the issues with credit card payment processing, however they do not yet have a timeline for when payments will be able to be processed successfully through CampBrain. You can follow Worldline's status here for up to date information: https://status.na.bambora.com.
- monitoring Apr 08, 2024, 10:00 PM UTC
"Bambora/Wordline have applied a fix and we are now seeing credit card payments succeed. Worldline is continuing to monitor the situation, and we will update this message if anything changes."
- resolved Apr 08, 2024, 10:45 PM UTC
This incident has been resolved.