CampBrain experienced a minor incident on August 21, 2024 affecting Office Portal and Parent Portal and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2024, 11:45 PM UTC
We are getting reports that payments made with credit cards through the Worldline payment processor are failing. Our team is actively investigating the source of the issue.
- identified Aug 22, 2024, 12:29 AM UTC
We have contacted Worldline and they have confirmed that the issue with being unable to enter new credit card information is occurring for all of their clients. Worldline is aware of this critical issue and their team is working to resolve the problem as soon as possible.
- monitoring Aug 22, 2024, 03:26 AM UTC
Worldline have applied a fix and we are now seeing credit card payment fields load and payments succeed. Worldline is continuing to monitor the situation, and we will update this message if anything changes.
- resolved Aug 22, 2024, 03:58 AM UTC
This incident has been resolved.