CampBrain incident

Phone System Issue

Notice Resolved View vendor source →

CampBrain experienced a notice incident on March 3, 2025, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 05:01 PM UTC
Resolved
Mar 03, 2025, 07:56 PM UTC
Duration
2h 54m
Detected by Pingoru
Mar 03, 2025, 05:01 PM UTC

Update timeline

  1. investigating Mar 03, 2025, 05:01 PM UTC

    We are currently experiencing an issue with our phone system. We will be unable to take support phone calls until it is resolved. In the meantime, please contact [email protected] for support issues or questions. We're sorry for the inconvenience, and hope to have the issue resolved as soon as possible.

  2. monitoring Mar 03, 2025, 07:01 PM UTC

    We were able to move our phone provider off of the Microsoft Azure service which means that our phone lines are once again working and you can call into our Support line as needed.

  3. resolved Mar 03, 2025, 07:56 PM UTC

    This incident has been resolved.