Campaigner incident
We're experiencing a DB issue on one segment of Campaigner, which will affect a portion of our North America customers.
Campaigner experienced a minor incident on May 24, 2025 affecting Campaigner and Email Sending and 1 more component, lasting 9h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2025, 12:54 PM UTC
The team is investigating a DB issue on one of the segments of Campaigner, affecting one group of Campaigner customers.
- investigating May 24, 2025, 01:43 PM UTC
The team is working on DB recovery for the affected segment.
- investigating May 24, 2025, 02:47 PM UTC
The team continues to work on DB recovery for the affected segment.
- investigating May 24, 2025, 03:51 PM UTC
The team is continuing work on DB recovery for the affected segment. We don’t yet have an ETA for completion. We’re sorry for those of you that might be affected on this segment of the system. We’ll keep you posted.
- investigating May 24, 2025, 05:27 PM UTC
New ETA for completion of the recovery: We hope to be recovered and online for this affected segment by 4 PM EDT.
- investigating May 24, 2025, 06:26 PM UTC
Updated ETA for completion of the recovery: We hope to be recovered and online for this affected segment by early evening today.
- investigating May 24, 2025, 08:00 PM UTC
Recovery continues. ETA for bringing this segment back online remains this evening.
- investigating May 24, 2025, 10:25 PM UTC
DB issue has been repaired and systems are back online. We are monitoring for any issues.
- resolved May 24, 2025, 10:28 PM UTC
Issue updated to resolved.