Campaign Registry incident

OSR down

Major Resolved View vendor source →

Campaign Registry experienced a major incident on March 3, 2022 affecting nnSR, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2022, 06:00 AM UTC
Resolved
Mar 03, 2022, 01:16 PM UTC
Duration
7h 15m
Detected by Pingoru
Mar 03, 2022, 06:00 AM UTC

Affected components

nnSR

Update timeline

  1. investigating Mar 03, 2022, 08:57 AM UTC

    Looks like OSR services are down. We're trying to switch over to another datacenter.

  2. identified Mar 03, 2022, 09:01 AM UTC

    NetNumber confirmed that Boston datacenter is having issues with OSR services, which is not available in Chicago datacenter. They are actively working on it to restore access.

  3. identified Mar 03, 2022, 10:04 AM UTC

    The NetNumber BOS Site and Services remain unavailable at this time. NetNumber is actively working with on-site personnel to restore services. Estimated restoration time is ~06:00am EST

  4. monitoring Mar 03, 2022, 11:18 AM UTC

    NetNumber has restored OSR services and we are able to access it again. Will keep monitoring it for next few hours.

  5. resolved Mar 03, 2022, 01:16 PM UTC

    It's been functioning well since NetNumber fixed OSR and the campaign queue was consumed fine. Campaigns are now able to be registered against OSR again.