CallTrackingMetrics incident

Investigating Potential Issue of Slowness in the CTM Call Log

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on June 17, 2025 affecting Application Availability, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 07:30 PM UTC
Resolved
Jun 17, 2025, 10:56 PM UTC
Duration
3h 25m
Detected by Pingoru
Jun 17, 2025, 07:30 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Jun 17, 2025, 07:30 PM UTC

    We are aware of errors occurring on the service. Our incident response team is investigating.

  2. investigating Jun 17, 2025, 07:41 PM UTC

    We continue to investigate the degraded performance in the CTM interface. All available technical and engineering resources are working on identifying the cause.

  3. investigating Jun 17, 2025, 08:13 PM UTC

    All available technical and engineering resources are working on identifying the cause of the degraded performance in the CTM interface.

  4. monitoring Jun 17, 2025, 09:52 PM UTC

    A resolution has put in place and we are monitoring performance. Please report any issues you encounter.

  5. resolved Jun 17, 2025, 10:56 PM UTC

    Services have been restored and operations are back to normal. Thank you for your patience.