CallTrackingMetrics incident

Investigating issue with site availability and delayed jobs

Notice Resolved View vendor source →

CallTrackingMetrics experienced a notice incident on July 28, 2025 affecting Incoming Text Messages and Application Availability and 1 more component, lasting 20h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 03:48 PM UTC
Resolved
Jul 29, 2025, 11:54 AM UTC
Duration
20h 5m
Detected by Pingoru
Jul 28, 2025, 03:48 PM UTC

Affected components

Incoming Text MessagesApplication AvailabilityTwilio Outgoing SMS

Update timeline

  1. investigating Jul 28, 2025, 03:48 PM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2025, 03:55 PM UTC

    Issue identified and being mitigated.

  3. monitoring Jul 28, 2025, 04:25 PM UTC

    Mitigation in place. Delays in analytics and transcriptions are being addresssed.

  4. monitoring Jul 28, 2025, 05:35 PM UTC

    We are still monitoring the backlog of jobs including transcriptions.

  5. monitoring Jul 28, 2025, 07:03 PM UTC

    We’ve resolved the majority of the delays affecting service earlier today. While some residual disruptions may still occur, these are expected to taper off throughout the afternoon. Thank you for your patience and continued support.

  6. monitoring Jul 28, 2025, 08:37 PM UTC

    We are continuing to monitor delayed transcriptions.

  7. monitoring Jul 28, 2025, 09:46 PM UTC

    We are still working to clear delayed transcriptions.

  8. resolved Jul 29, 2025, 11:54 AM UTC

    This incident has been resolved.