CallTrackingMetrics incident

Degraded performance with Voice Activities

Critical Resolved View vendor source →

CallTrackingMetrics experienced a critical incident on March 22, 2022, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2022, 04:23 PM UTC
Resolved
Mar 22, 2022, 06:24 PM UTC
Duration
2h
Detected by Pingoru
Mar 22, 2022, 04:23 PM UTC

Update timeline

  1. investigating Mar 22, 2022, 04:23 PM UTC

    We are currently experiencing an incident that is negatively affecting the ability to answer and place calls within CTM. This issue lies with the upstream voice network and is being investigated with the highest priority. We will update as soon as we have more information.

  2. investigating Mar 22, 2022, 04:48 PM UTC

    The issue causing the inability to answer and place calls continues to be investigated with the highest priority. We will update as soon as we have more information.

  3. monitoring Mar 22, 2022, 04:58 PM UTC

    Voice activities are operating normally. We continue to monitor performance.

  4. resolved Mar 22, 2022, 06:24 PM UTC

    The issues with the ability to answer and place calls has been resolved. Please contact our Help Desk if you continue to experience issues.