CallTrackingMetrics incident

Issue with Voice Calls - Inbound and Outbound

Notice Resolved View vendor source →

CallTrackingMetrics experienced a notice incident on March 28, 2022, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 03:19 PM UTC
Resolved
Mar 28, 2022, 05:30 PM UTC
Duration
2h 10m
Detected by Pingoru
Mar 28, 2022, 03:19 PM UTC

Update timeline

  1. monitoring Mar 28, 2022, 03:19 PM UTC

    We have experience an issue with inbound and outbound calls and have taken corrective action. We are monitoring the performance and will update this page within 30 minutes.

  2. monitoring Mar 28, 2022, 03:47 PM UTC

    We continue to see improved performance with CallTrackingMetrics. We will continue to monitor and will update this page within the next 30 minutes.

  3. monitoring Mar 28, 2022, 03:58 PM UTC

    We are seeing lag in handling of call event processing. This is primarily due to our upstream provider having a critical incident with webhook infrastructure.

  4. monitoring Mar 28, 2022, 04:34 PM UTC

    We have been informed of recovery and monitoring status by our upstream provider. Normal performance is being reported. We continue to monitor.

  5. monitoring Mar 28, 2022, 04:34 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 28, 2022, 05:28 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 28, 2022, 05:30 PM UTC

    All affected services have fully recovered.